FAQs

General

  • No, we do not require a minimum rental order. This ensures we can provide you with the best experience and value. Please note that the price of the individual pieces is for self-pick up only. Delivery, set up and tear down service is at extra cost or offered for free with a package. See our packages HERE

  • Individual item rentals are typically available for a 12-hour period. Extended rental durations can be arranged for an additional fee, but requests must be made in advance. Last-minute extensions may not be possible if the item is already reserved for another client. We recommend planning ahead to secure your desired rental timeframe.

  • Yes, we offer delivery, setup, and teardown services for an additional fee. Alternatively, you can choose to pick up and return the items yourself from our location.

  • Our faux florals arrangements are made of many types of materials such as soft touch silk, silicone, plastic, cotton and many other types.

  • While we recommend booking at least 3–6 months in advance, we can accommodate last-minute bookings based on availability. Contact us as soon as you know your event date!

  • We’ll work with you to adjust the decor plan as needed. If you’re hosting an outdoor event, we recommend having a backup indoor location to protect the decor.

  • Our rentals can be set up in both indoor and outdoor locations. However, they cannot be used if extreme outdoor conditions such as excessive heat, rain, or high winds are present, as these elements may compromise the safety and quality of the decor.

    The setup area must be stable, flat, and level to ensure proper installation. For indoor locations, spaces should have a minimum ceiling height of 9 feet and doorways with at least a 2.5-foot width to accommodate the decor.

    Location approval is at the sole discretion of Haus of Roses. We reserve the right to decline services if the venue or setup area poses any safety concerns.

  • Our decor is thoughtfully pre-designed to be versatile and complementary to a variety of event styles. While we are unable to remove flowers from the arrangements, we can add additional blooms or accents to align with your theme and color palette for additonal fee. Let us know your vision, and we’ll work to make it uniquely yours!

Services

  • We currently serve Indianapolis and surrounding metropolitan areas such as Carmel, Fishers, Greenwood, etc. Delivery beyond this range may be available for an additional fee.

  • Yes, we offer delivery, setup, and teardown services for an additional fee. However, if you choose our Floral Package or Ultimate Decor Package, these services are included at no extra cost, ensuring a seamless and stress-free experience for your event.

  • Yes, we can accommodate deliveries to multiple locations for the same event, such as a ceremony and reception. Additional fees will apply to cover the cost of delivery and labor for this service.

  • In some cases, clients can pick up and return decor themselves if they are outside our service area. Please note that transportation and handling instructions must be followed to avoid damage to the items.

Pricing

  • Yes, a 20% non-refundable deposit is required to secure your booking. This deposit will be applied toward the total cost of your rental. The remaining 80% is due 7 days before date of your event.

  • The remaining balance is due 7 days before your event. Failure to make payment on time may result in cancellation of your booking.

  • Modifications to your rental order are allowed up to 30 days before your event, subject to availability. Any changes may affect the final cost.

  • Clients are responsible for any loss or damage to rental items. Repair or replacement costs will be determined and charged as outlined in the rental agreement.

  • Extended rental periods may be available for an additional fee. Please make this request in advance, as last-minute extensions may not be possible if items are reserved for another event.